Kale AI-CSM just won Google's Gen AI Hackthon 🎉 🎉🎉 Check it out!
Kale AI-CSM just won Google's Gen AI Hackthon 🎉 🎉🎉 Check it out!
Deploy in-app voice and video AI agents to reduce churn & elevate customer engagement
Whether it's long-tail or high-touch customers, Kale’s AI agents deliver contextual voice and video engagements across the entire customer lifecycle—right from your product, your biggest growth channel.
Backed by the best
Backed by the best
Features
Drive engagement across the customer lifecycle
Kale turns every customer interaction into a VIP experience, allowing post-sales teams to scale success without the need to hire more staff.
Features
Drive engagement across the customer lifecycle
Kale turns every customer interaction into a VIP experience, allowing post-sales teams to scale success without the need to hire more staff.
AI CSMs for your long tail self-serve customers
Your top customers often benefit from dedicated CSMs, leading to stronger retention. Now, imagine the impact if your long-tail customers could receive the same level of personalized care. With Kale’s AI CSM, you can scale high-touch experiences across your entire customer base. Unlike static chatbots, Kale’s AI agents can reflect your brand’s personality, delivering tailored, dynamic interactions based on each customer’s needs. This allows you to drive engagement and retention—without adding to your team’s workload—ensuring every customer feels valued, no matter where they are in their journey.
Personalised onboarding
Drive adoption
Trained on your data
Easy in-app deployment
Personalised cancellations to drive retention
Personalised video engagements for high touch customers
For high-touch accounts, CS teams can use the live handoff to jump into conversations anytime or deploy tailor-made video engagements using our built-in retention recipes. This way, you can provide personalized support right when it matters most, ensuring deeper engagement and better outcomes.
Easy to deploy
Contextual customer nudges
Reduce Customer Churn
Drive adoption
Boost activation and advocacy
Customer segmentation based on retention intelligence
Go beyond generic health scores with Kale’s advanced segmentation capabilities. Kale automatically categorizes customers into different personas based on retention intelligence—considering factors like behavior, engagement, and product usage. This segmentation provides deep insights into each customer group, allowing you to tailor engagement strategies and interventions that drive adoption and reduce churn with data-driven precision. Additionally, you can deep dive into individual users within specific accounts, giving you a granular view to further refine your approach and maximize retention.
Behavior-based segmentation
Trend Detection
Persona-driven insights
Real-time
Deep dive into user level insights
Industries
Tailored AI Customer Success for your industry
We built Kale to help you deliver a VIP experience to every customer. Trained on industry data, it boosts engagement, cuts churn, and offers enterprise-grade security and scalability tailored to your needs.
Industries
Tailored AI Customer Success for your industry
We built Kale to help you deliver a VIP experience to every customer. Trained on industry data, it boosts engagement, cuts churn, and offers enterprise-grade security and scalability tailored to your needs.
B2B SaaS
Empower your self-serve customers with the same personalized support as your high-value accounts. Kale’s AI-CSM automates customer success for your long-tail segment, providing a high-touch experience at scale.
Drive product adoption & activation
Drive product adoption & activation
Drive product adoption & activation
Manage cancellations & cut churn
Manage cancellations & cut churn
Manage cancellations & cut churn
Engage users contextually
Engage users contextually
Engage users contextually
Let our AI CSM handle support 24/7
Let our AI CSM handle support 24/7
Let our AI CSM handle support 24/7
Fintech & BFSI
In Fintech and BFSI, trust and seamless experiences are key. Kale’s AI CSM delivers personalized support, guiding users through financial products and providing timely help to build trust and loyalty.
Simplify onboarding for financial services
Simplify onboarding for financial services
Simplify onboarding for financial services
Personalize to boost adoption
Personalize to boost adoption
Personalize to boost adoption
Engage customers with timely insights
Engage customers with timely insights
Engage customers with timely insights
Prevent churn by addressing pain points
Prevent churn by addressing pain points
Prevent churn by addressing pain points
Start ups & PLG orgs
Startups and PLG companies need to scale quickly while delivering VIP experiences. Kale’s AI-powered CSM drives adoption, activation, and reduces churn for all customers, from free trials to paid users.
Provide in-app guidance for activation
Provide in-app guidance for activation
Provide in-app guidance for activation
Reduce churn by fixing issues early
Reduce churn by fixing issues early
Reduce churn by fixing issues early
Scale success without extra hires.
Scale success without extra hires.
Scale success without extra hires.
Cheaper than chat or CS tools
Cheaper than chat or CS tools
Cheaper than chat or CS tools
Process
How Kale Works
3 easy steps to start creating your very own AI-powered agents
Process
How Kale Works
3 easy steps to start creating your very own AI-powered agents
STEP 1
STEP 2
STEP 3
3. Deploy
Deploy in-app using SDK
Deploy your Voice and Text agents in-app with a fully customizable chat UI that aligns perfectly with your brand. Tailor the look, feel, and functionality to match your brand’s identity, ensuring a seamless and on-brand customer experience every time.
STEP 1
STEP 2
STEP 3
3. Deploy
Deploy in-app using SDK
Deploy your Voice and Text agents in-app with a fully customizable chat UI that aligns perfectly with your brand. Tailor the look, feel, and functionality to match your brand’s identity, ensuring a seamless and on-brand customer experience every time.
Focus on what matters while Kale’s AI agents handle the rest. Smarter engagement, faster retention, and less churn—it's that simple.
Focus on what matters while Kale’s AI agents handle the rest. Smarter engagement, faster retention, and less churn—it's that simple.
+
Increase in efficiency
Orgs boost operational efficiency using AI agents by automating interactions and freeing up teams for high-impact tasks.
+
Increase in efficiency
Orgs boost operational efficiency using AI agents by automating interactions and freeing up teams for high-impact tasks.
+
40
Increase in efficiency
Orgs boost operational efficiency using AI agents by automating interactions and freeing up teams for high-impact tasks.
%
Increase in NRR
Companies using AI-powered customer engagement tools outperform by significantly improving customer retention and growth.
%
Increase in NRR
Companies using AI-powered customer engagement tools outperform by significantly improving customer retention and growth.
%
117
Increase in NRR
Companies using AI-powered customer engagement tools outperform by significantly improving customer retention and growth.
%
Faster customer response times
Experience the power of automation with a platform that handles millions of tasks effortlessly.
%
Faster customer response times
Experience the power of automation with a platform that handles millions of tasks effortlessly.
%
70
Faster customer response times
Experience the power of automation with a platform that handles millions of tasks effortlessly.
BENEFITS
Why You'll Love Our AI-Powered CSM!
Kale provides a platform that helps retention teams leverage AI in all post-sales touch points: onboarding, adoption & activation to run an ideal customer journey
BENEFITS
Why You'll Love Our AI-Powered CSM!
Kale provides a platform that helps retention teams leverage AI in all post-sales touch points: onboarding, adoption & activation to run an ideal customer journey
Increased Efficiency
Kale automates customer success tasks, reducing manual work and increasing productivity without the need for extra hires.
Increased Efficiency
Kale automates customer success tasks, reducing manual work and increasing productivity without the need for extra hires.
Increased Efficiency
Kale automates customer success tasks, reducing manual work and increasing productivity without the need for extra hires.
Enhanced Personalization
Deliver tailored customer interactions using AI insights, ensuring every user gets the right support at the right time.
Enhanced Personalization
Deliver tailored customer interactions using AI insights, ensuring every user gets the right support at the right time.
Enhanced Personalization
Deliver tailored customer interactions using AI insights, ensuring every user gets the right support at the right time.
Enterprise-Grade Security
Kale provides enterprise-grade security, ensuring all customer data is protected and compliant with industry standards.
Enterprise-Grade Security
Kale provides enterprise-grade security, ensuring all customer data is protected and compliant with industry standards.
Enterprise-Grade Security
Kale provides enterprise-grade security, ensuring all customer data is protected and compliant with industry standards.
Time and Cost-Saving Automation
Automate onboarding and engagement processes, saving both time and costs while improving overall efficiency.
Time and Cost-Saving Automation
Automate onboarding and engagement processes, saving both time and costs while improving overall efficiency.
Time and Cost-Saving Automation
Automate onboarding and engagement processes, saving both time and costs while improving overall efficiency.
Scalable Customer Success
Whether you're a small business or an enterprise, our platform scales with your needs, providing the tools to manage increased demand and complexity effortlessly.
Scalable Customer Success
Whether you're a small business or an enterprise, our platform scales with your needs, providing the tools to manage increased demand and complexity effortlessly.
Scalable Customer Success
Whether you're a small business or an enterprise, our platform scales with your needs, providing the tools to manage increased demand and complexity effortlessly.
Easy to Deploy and Use
Kale is quick to implement and easy to use, allowing your team to start driving results without complex setup or training
Easy to Deploy and Use
Kale is quick to implement and easy to use, allowing your team to start driving results without complex setup or training
Easy to Deploy and Use
Kale is quick to implement and easy to use, allowing your team to start driving results without complex setup or training
Reduced Bottlenecks
Seamless Collaboration
Increased Profitability
Cost Efficiency
Custom Insights
Level up with Kale!
Old School vs. AI Cool
Why stick with outdated methods when you can supercharge engagement with AI? Let us show you how our smart tech leaves the old way in the dust.
Level up with Kale!
Old School vs. AI Cool
Why stick with outdated methods when you can supercharge engagement with AI? Let us show you how our smart tech leaves the old way in the dust.
Traditional
Manual segmentation
Manual segmentation
Generic engagements
Generic engagements
Slow Setup
Slow Setup
No In-app engagement
No In-app engagement
Reactive Decision-Making
Reactive Decision-Making
Manual Reporting
Manual Reporting
Delayed Results
Delayed Results
High Error Risk
High Error Risk
Kale
Automated segmentation
Automated segmentation
Personalised engagements
Personalised engagements
Instant AI Optimization
Instant AI Optimization
All-in-One Platform
All-in-One Platform
Proactive AI-Driven Strategies
Proactive AI-Driven Strategies
Auto-Generated Reports
Auto-Generated Reports
A/B testing
A/B testing
AI Precision
AI Precision
Testimonials
Love from early adopters
See why industry leaders are excited about Kale’s impact on customer engagement and retention
Testimonials
Love from early adopters
See why industry leaders are excited about Kale’s impact on customer engagement and retention
Testimonials
Love from early adopters
See why industry leaders are excited about Kale’s impact on customer engagement and retention
Rathna Kumar
Director of Customer Success at Murf.ai
"
Kale gives your customers a CSM on demand, offering real-time, personalized support whenever they need it. This delivers immense value by driving engagement, reducing churn, and ensuring product adoption which is super critical today.
Rathna Kumar
Director of Customer Success at Murf.ai
"
Kale gives your customers a CSM on demand, offering real-time, personalized support whenever they need it. This delivers immense value by driving engagement, reducing churn, and ensuring product adoption which is super critical today.
Rathna Kumar
Director of Customer Success at Murf.ai
"
Kale gives your customers a CSM on demand, offering real-time, personalized support whenever they need it. This delivers immense value by driving engagement, reducing churn, and ensuring product adoption which is super critical today.
Santosh Bhat
Head of Data Science at PolicyBazaar
"
I see a strong need for Kale in the BFSI sector. Its ability to provide real-time, contextual support directly within the app is exactly what’s needed to boost customer engagement and retention.The product vision is incredibly promising and perfectly aligned with the needs of BFSI companies.
Santosh Bhat
Head of Data Science at PolicyBazaar
"
I see a strong need for Kale in the BFSI sector. Its ability to provide real-time, contextual support directly within the app is exactly what’s needed to boost customer engagement and retention.The product vision is incredibly promising and perfectly aligned with the needs of BFSI companies.
Santosh Bhat
Head of Data Science at PolicyBazaar
"
I see a strong need for Kale in the BFSI sector. Its ability to provide real-time, contextual support directly within the app is exactly what’s needed to boost customer engagement and retention.The product vision is incredibly promising and perfectly aligned with the needs of BFSI companies.
Shyamantak Das
CX Leader, Ex VP of CS AT Infeedo
"
The predictive analytics feature is amazing! I’ve been able to make smarter, data-driven decisions for my clients, and they’ve noticed the difference. Saasleek has definitely helped me stand out in my field."
Shyamantak Das
CX Leader, Ex VP of CS AT Infeedo
"
The predictive analytics feature is amazing! I’ve been able to make smarter, data-driven decisions for my clients, and they’ve noticed the difference. Saasleek has definitely helped me stand out in my field."
Shyamantak Das
CX Leader, Ex VP of CS AT Infeedo
"
The predictive analytics feature is amazing! I’ve been able to make smarter, data-driven decisions for my clients, and they’ve noticed the difference. Saasleek has definitely helped me stand out in my field."
Blogs
Explore the Latest Insights
Dive into our blog for tips, trends, and expert advice on making the most of Saasleek.
Blogs
Explore the Latest Insights
Dive into our blog for tips, trends, and expert advice on making the most of Saasleek.
Frequently Asked Questions
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
Frequently Asked Questions
Wondering About Something? Let’s Clear Things Up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
1. So, are you like Intercom?
We often get asked if Kale is like Intercom, but we go beyond traditional customer communication tools. While Intercom focuses on messaging and support, Kale is designed to solve retention and engagement gaps through AI-driven, proactive customer success. Our platform empowers businesses with in-app voice and video AI agents that deliver personalized, contextual engagements across the customer lifecycle, ensuring no customer falls through the cracks. Kale isn’t just about communication; it’s about automating retention and boosting engagement in ways traditional platforms can’t.
2. So, how are AI agents different from chatbots?
Great question! While chatbots are primarily rule-based and designed to respond to specific queries, Kale's AI agents take engagement to the next level. Our AI agents don’t just react to customer questions—they proactively engage with customers using voice and video, offering personalized interactions based on real-time data and the customer's journey within the product. Chatbots are limited to text and predefined paths, whereas our AI agents analyze customer behavior to deliver tailored, dynamic experiences that drive retention and satisfaction. In short, chatbots assist; our AI agents engage and retain.
3. How easy is it to set up Kale?
Kale is designed for easy deployment, and our founders provide white-glove onboarding to ensure everything runs smoothly. With guided setup and personalized support, you’ll have Kale integrated and up and running in no time, without the need for extensive technical knowledge.
4. Can Kale be customized for my business needs?
Yes, Kale is fully customizable to fit your business needs. From creating personalized engagement workflows to tailoring the AI-CSM to meet specific customer segments, you have the flexibility to design a customer success strategy that works best for your team.
5. Do you replace my CS platform?
Nope! We don’t replace your CS platform—we play nice with your tech stack. Our secret sauce is solving for in-app, real-time engagement, delivering personalized, contextual interactions right when your customers need them. Unlike email or phone calls that can feel out of sync, Kale keeps the conversation flowing within your product, where it really counts.
6. How does Kale work for self-serve, low-touch customers?
Kale’s AI-CSM is perfect for self-serve, low-touch customers by delivering personalized, automated engagements that guide users through onboarding, product adoption, and support without manual intervention. It ensures every customer receives the right message or assistance at the right time, helping drive value and reducing churn without requiring additional resources from your team.
7. How does Kale support high-touch, high-value customers?
For high-touch, high-value customers, Kale empowers your customer success team by providing tailored video engagements, personalized product insights, and proactive support. It helps scale high-touch experiences, allowing your team to focus on building stronger relationships with key accounts while automating routine tasks. This ensures that your high-value customers receive the care and attention they need to maximize their success with your product.
8. How can Kale help reduce churn?
Kale reduces churn by proactively engaging customers with timely, personalized interactions. Using AI-powered insights, Kale identifies at-risk customers and sends contextual nudges or offers, helping to re-engage them before they consider canceling.
9. Shut up and take my money! How do I get started with Kale?
We love the enthusiasm! You can get started by booking an onboarding slot with one of our founders using this link. We’ll walk you through everything and get you set up in no time!
1. So, are you like Intercom?
We often get asked if Kale is like Intercom, but we go beyond traditional customer communication tools. While Intercom focuses on messaging and support, Kale is designed to solve retention and engagement gaps through AI-driven, proactive customer success. Our platform empowers businesses with in-app voice and video AI agents that deliver personalized, contextual engagements across the customer lifecycle, ensuring no customer falls through the cracks. Kale isn’t just about communication; it’s about automating retention and boosting engagement in ways traditional platforms can’t.
2. So, how are AI agents different from chatbots?
Great question! While chatbots are primarily rule-based and designed to respond to specific queries, Kale's AI agents take engagement to the next level. Our AI agents don’t just react to customer questions—they proactively engage with customers using voice and video, offering personalized interactions based on real-time data and the customer's journey within the product. Chatbots are limited to text and predefined paths, whereas our AI agents analyze customer behavior to deliver tailored, dynamic experiences that drive retention and satisfaction. In short, chatbots assist; our AI agents engage and retain.
3. How easy is it to set up Kale?
Kale is designed for easy deployment, and our founders provide white-glove onboarding to ensure everything runs smoothly. With guided setup and personalized support, you’ll have Kale integrated and up and running in no time, without the need for extensive technical knowledge.
4. Can Kale be customized for my business needs?
Yes, Kale is fully customizable to fit your business needs. From creating personalized engagement workflows to tailoring the AI-CSM to meet specific customer segments, you have the flexibility to design a customer success strategy that works best for your team.
5. Do you replace my CS platform?
Nope! We don’t replace your CS platform—we play nice with your tech stack. Our secret sauce is solving for in-app, real-time engagement, delivering personalized, contextual interactions right when your customers need them. Unlike email or phone calls that can feel out of sync, Kale keeps the conversation flowing within your product, where it really counts.
6. How does Kale work for self-serve, low-touch customers?
Kale’s AI-CSM is perfect for self-serve, low-touch customers by delivering personalized, automated engagements that guide users through onboarding, product adoption, and support without manual intervention. It ensures every customer receives the right message or assistance at the right time, helping drive value and reducing churn without requiring additional resources from your team.
7. How does Kale support high-touch, high-value customers?
For high-touch, high-value customers, Kale empowers your customer success team by providing tailored video engagements, personalized product insights, and proactive support. It helps scale high-touch experiences, allowing your team to focus on building stronger relationships with key accounts while automating routine tasks. This ensures that your high-value customers receive the care and attention they need to maximize their success with your product.
8. How can Kale help reduce churn?
Kale reduces churn by proactively engaging customers with timely, personalized interactions. Using AI-powered insights, Kale identifies at-risk customers and sends contextual nudges or offers, helping to re-engage them before they consider canceling.
9. Shut up and take my money! How do I get started with Kale?
We love the enthusiasm! You can get started by booking an onboarding slot with one of our founders using this link. We’ll walk you through everything and get you set up in no time!