Boost retention and reduce churn with contextual, in-product engagement for every customer
One powerful retention stack for your entire customer base. Turn every customer interaction into a VIP experience right from inside your biggest retention channel—your product
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AI CSMs for your long tail self-serve customers
Your top customers often benefit from dedicated CSMs, leading to stronger retention. Now, imagine the impact if your long-tail customers could receive the same level of personalized care. With Kale’s AI CSM, you can scale high-touch experiences across your entire customer base. Unlike static chatbots, Kale’s AI agents can reflect your brand’s personality, delivering tailored, dynamic interactions based on each customer’s needs. This allows you to drive engagement and retention—without adding to your team’s workload—ensuring every customer feels valued, no matter where they are in their journey.
Personalised onboarding
Drive adoption
Trained on your data
Easy in-app deployment
Personalised cancellations to drive retention
Personalised video engagements for high touch customers
For high-touch accounts, CS teams can deploy tailor-made video engagements using our built-in retention recipes. This way, you can provide personalized support right when it matters most, ensuring deeper engagement and better outcomes.
Easy to deploy
Contextual customer nudges
Reduce Customer Churn
Drive adoption
Boost activation and advocacy
Customer segmentation based on retention intelligence
Go beyond generic health scores with Kale’s advanced segmentation capabilities. Kale automatically categorizes customers into different personas based on retention intelligence—considering factors like behavior, engagement, and product usage. This segmentation provides deep insights into each customer group, allowing you to tailor engagement strategies and interventions that drive adoption and reduce churn with data-driven precision. Additionally, you can deep dive into individual users within specific accounts, giving you a granular view to further refine your approach and maximize retention.
Behavior-based segmentation
Trend Detection
Persona-driven insights
Real-time
Deep dive into user level insights
B2B SaaS
Kale empowers your CS teams to deliver personalized video engagements to all your customers. This helps drive better adoption & reduce churn for your customers
Fintech & BFSI
In Fintech and BFSI, trust and seamless experiences are key. Kale delivers personalized engagements and guides users through financial products and providing timely help to build trust and loyalty.
Start ups & PLG orgs
Startups and PLG companies need to scale quickly while delivering VIP experiences. Kale helps drive adoption, activation, and reduces churn for all customers, from free trials to paid users.
